Returns

Returns

 

Always keep your online receipt for any products purchased. It will enable us to deal with your cancellation or return quickly. Products delivered to you If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 14 days after delivery by: This is subject to the following conditions:

The product must be unused

Orders which are cut from a roll or made to measure to meet your requirements will not be exchanged or refunded You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return part of an order, we will recalculate any applicable cutting and delivery charge for the remaining part of the order and also deduct this from the refund. We reserve the right to refuse a return or to require proof of identity.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED. Faulty Products If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please note that products may have a slight colour variance due to the product being manufactured in batches and this is not a fault.

There is a 35% re-stocking fee and a 10%admin fee applicable to all returns.

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@fakegrassinstall

Artificial grass supplier & installer West Midlands based 

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0800 193 4306

07875 124 306

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